Welcome To Metaice

Process Excellence for Sustainable Success!

Take Our Help To Reach The Top Level

About Us

Celebrating Two Years of Metaice Service PVT. Ltd: A Journey of Growth and Innovation

As we celebrate our two-year anniversary at Metaice Service PVT. Ltd, it’s the perfect time to reflect on our journey and highlight the remarkable experiences that have defined our path. Our journey has been notably smooth, marked by growth, innovation, and emotional milestones that resonate deeply with each member of our team.

Business Consuluting

Empowering Growth with Strategic Business Solutions

Year Of Expertise

2 Years

More

Our Features

Connecting businesses, ideas, and people for greater impact.

Discover our range of services designed to enhance your business operations and foster growth. Our solutions are tailored to meet diverse needs and drive success through innovation and expertise.

Inbound Call Center

Our inbound call center services handle customer inquiries and support requests with efficiency and professionalism. We ensure that every interaction is positive and effective.

Outbound Call Center

Our outbound call center team proactively engages with customers and prospects. We focus on driving sales, conducting surveys, and gathering valuable feedback.

Social Media

We help businesses leverage social media to enhance their brand presence and engage with their audience effectively. Our services include strategy development and content creation.

Email Management

Our email management services streamline communication by handling inbound and outbound emails, organizing your inbox, and ensuring prompt responses.

Chat

We offer comprehensive chat management services, enhancing customer support through real-time communication. Our team is trained to provide quick and helpful responses.

Back-Office Operations

Our back-office operations services support your core business functions, including data entry and processing, ensuring that your front-office operations run smoothly.

Technical Support

We provide expert technical support to address your technology issues swiftly. Our team is skilled in troubleshooting and resolving hardware and software problems.

Collection

Our collection services help businesses manage accounts receivable efficiently. We ensure clear communication with customers about payment terms and follow-up procedures.

Banking & Accounting

Our banking and accounting services are designed to ensure financial stability and accuracy. We handle transactions, reconciliations, and financial reporting.

Data Processing

Our data processing services convert raw data into valuable insights. We ensure accuracy and efficiency in handling large volumes of data for business intelligence.

E-Commerce Management

We offer e-commerce management services to help you optimize your online store. Our services include inventory management, customer service, and marketing strategies.

Finance & Accounting

Our finance and accounting services are tailored to manage your organization's financial activities. We focus on budgeting, financial planning, and regulatory compliance.

Our Technology

"We offer tailored business solutions, expert consulting, and innovative strategies to drive growth, enhance efficiency, and achieve lasting success."

Audio Capture System
Audio Capture System

"Efficiently record and manage audio for clear and accurate data."

Skill-Based Routing
Skill-Based Routing

"Direct calls based on expertise to enhance customer service quality."

Team Resource Coordination
Team Resource Coordination

"Optimize workforce schedules and tasks for maximum productivity and efficiency."

Speech Data Analytics
Speech Data Analytics

"Transform spoken data into actionable insights with advanced analytical tools."

Training Administration Platform
Training Administration Platform

"Streamline learning and development with a comprehensive, user-friendly platform."

Information Repository
Information Repository

"Centralized access to valuable knowledge for informed decision-making and support."

Voice-to-Text Conversion & Automated Call Management
Voice-to-Text Conversion & Automated Call Management

"Seamlessly convert speech to text and automate call handling processes."

Real-Time Chat Support
Real-Time Chat Support

"Instant assistance through live chat to resolve issues swiftly and effectively."

Customer Interaction Management
Customer Interaction Management

"Enhance customer relationships with integrated management and engagement solutions."


Key Responsibility Areas

Key Responsibility Areas (KRAs) for a BPO (Business Process Outsourcing) organization vary depending on the specific roles and functions within the organization. However, here are some common KRAs for different levels and departments within a typical BPO

Employee Performance and Development
Quality Assurance and Compliance
Client Satisfaction and Service Delivery
Operational Efficiency Management

Client Satisfaction and Service Delivery

Ensure client satisfaction by meeting or exceeding SLAs and KPIs. Deliver consistent, high-quality service and resolve client issues promptly to maintain strong relationships.

Operational Efficiency Management

Optimize processes to enhance productivity and reduce costs. Monitor best practices and conduct reviews to continuously improve efficiency and effectiveness.

Employee Performance and Development

Manage employee performance to meet targets and standards. Provide training, coaching, and support to foster professional growth and maintain high motivation levels.

Quality Assurance and Compliance

Adhere to quality standards and regulatory requirements in all client interactions. Monitor performance metrics, implement control measures, and conduct audits for compliance.

Our Leaders

"Experts guiding your success with unparalleled industry knowledge and strategic insights."

Bharti Rana

Director

Ashish Asawa

CEO

Virender Kumar

CFO

Raman Sharma

Sr. VP

Alina Arya

Company Secretary

Testimonial

Clients Reviews

"Trusted by Many: Discover the experiences of our clients who rely on Metaice Service Pvt. Ltd. for innovative solutions, exceptional service, and unmatched reliability. Their words reflect our commitment."

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"Metaice Service Pvt. Ltd. consistently delivers exceptional service, innovative solutions, and a reliable team. Highly recommended for their professionalism!"

Stashfin

Manager Of Stashfin

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"Metaice Service Pvt. Ltd. exceeded our expectations with their innovative approach, timely delivery, and outstanding customer support. Truly impressive!"

Bajaj

Manager Of Bajaj

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"Metaice Service Pvt. Ltd. excels in delivering top-notch service, blending cutting-edge technology with unwavering reliability. Their expertise set them apart as a premier choice."

Oyo

Manager Of Oyo

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"Metaice Service Pvt. Ltd. offers exceptional service, combining innovation with reliability. Their team's dedication and professionalism make them a standout choice."

Cars24

Manager Of Cars24

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"Metaice Service Pvt. Ltd. stands out for its exceptional blend of innovation. The team's unwavering dedication and professionalism make them a top choice in the industry."

Amazon

Manager Of Amazon

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"Metaice Service Pvt. Ltd. consistently exceeds expectations with its forward-thinking approach. The team's expertise and commitment to excellence position them as leaders in the industry."

Spinny

Manager Of Spinny

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"Metaice Service Pvt. Ltd. is distinguished by its innovative solutions and a team that delivers with precision and passion. Their excellence sets a benchmark in the industry."

Indiamart

Manager Of Indiamart

Metiace

"Established in 2022 under the leadership of Mr. Ashish Asawa, Metaice Services Pvt. Ltd. has quickly positioned itself as a leading BPO headquartered in Noida, India. With a strong focus on innovation and excellence, we continue to drive success and deliver outstanding services in the industry."

Quick Links

About Us Feature Blog Contact us
Monday - Sunday: 9:00 AM - 6:00 PM

For Business Enquiry:

+919354172502
raman.sharma@metaiceservice.com

For Grievance:

company.secretary@metaiceservice.com

Contact Info

ABL Co-Working-Space, 110 Block- A Sector 5, NOIDA 201301

info@metaiceservice.com

+91 9873539966

www.metaiceservice.com

Metaice Pvt. Ltd. | BPO Services., All right reserved.